Nothing ticks me off more than lousy customer service. Lately, customer service is missing in action from both brick and mortar stores and on the internet. I understand the reason to cut costs, but customer service is what keeps people coming back. If I’m going to hand over my hard earned money, I deserve a smile and a thank you. I also deserve recognition as a customer.
OK, so I walk into a big box electronic retailer ready to drop some big bucks on a gadget gizmo my husband just has to have for Christmas.
The salesmen are talking, texting and in general ignoring everyone. What I want is behind a locked cabinet and I don’t have the key, so I need a human to unlock it and ring up my purchase. Since these sales people are commission, they should be all over me like flies on you know what. But they are in text world and if they were my employees, they’d be out on their butts.
Don’t these people know that there are so many people out of work that they’d be glad to do the work and collect the commission? Work is a four letter word and it means what it says, WORK. Text on your own time. If you are on my dime, give me some service.
I finally left without my gadget gizmo.
I headed home and order it on the internet. Placed the order 4 days ago, money hasn’t been taken out of my account, nor have I received a confirmation of that order. WTF? You don’t want my business?
Last night I headed into my local gas station to gas up and the card reader wasn’t working. Inside, Miss Personality is behind the counter. Damn, this woman is an idiot. Sometimes she has teeth, sometimes she doesn’t. She must have left them in her other sweats.
ME: “Hi, How are you today?”
No response, she’s gumming some food behind the cigarette case.
Me: ” I need to run my card inside because the card reader isn’t working on pump 5″.
No response, she points to a card reader on the counter.
Me: “Thank you, have a good day”.
“I need a bag of ice please”.
Miss Personality: “Why? Its cold outside.”
Customer: “I need a bag of ice please for a party”.
Miss Personality: “Outside, git it yoo self”
Customer: “Do you have diet Mountain Dew?”
Miss Personality: “If it ain’t in the case, I ain’t got it, look
fer yoo self”.
Customer walked out.
Why would ANYONE hire this idiot? She has no customer service skills, she has no personality, she’s driving customers away and some days she doesn’t even have teeth.
Arrrggghhhh! If you are getting my money that I’ve earned the hard way, then please act like you and are in the same universe. If you have a customer service job, then do what the job title says: give your customer some service. DUH!
And you retailers take note: If you aren’t servicing the customer, we’ll find someone who has the same product and will appreciate our business. And you can text THAT to your buddies.